Privacy policy
Last updated: 30 July 2026
Dreambiggg operates Instagram Comment Manager and builds custom software for business clients in Hong Kong. This policy explains what information we collect, why we collect it, and what rights you have.
Who we are
Dreambiggg is a service of Dreambiggg Co Limited, a company registered in Hong Kong (Business Registration No. 61030480), at Suite A, 20/F Wah Hen Commercial Centre, 383 Hennessy Road, Wan Chai, Hong Kong. You can contact us at privacy@dreambiggg.app or +852 9497 6037.
Who this policy covers
- Our clients — businesses that connect their Instagram professional account to our service.
- People who interact with our clients on Instagram — for example, someone who leaves a comment on a client's post.
- Visitors to this website and people who contact us.
Information we obtain from Meta platforms
When a client connects their Instagram professional account, we access the following through Meta's official Instagram API, with that client's explicit permission:
- The client's Instagram account ID, username and basic profile information
- The client's posts and media
- Comments on the client's posts, including the commenter's username, the comment text and the time it was posted
- Direct messages sent to the client's account, including messages we send privately in reply to a public comment
- An access token that allows us to carry out these actions on the client's behalf
We request only the permissions the service needs: instagram_business_basic, instagram_business_manage_comments, and instagram_business_manage_messages.
Why we collect it
We use this information for one purpose: to provide Instagram Comment Manager to the client whose account the data belongs to. That means displaying comments in their dashboard, categorising them, generating suggested replies, and sending replies the client has approved.
What we do not do
- We do not sell personal data.
- We do not share client data with third parties for advertising, marketing or profiling.
- We do not combine or cross-reference data between different clients.
- We do not use Meta platform data to build advertising profiles or to train general-purpose models.
Service providers
We use the following third parties strictly to operate the service. They process data only on our instructions and may not use it for their own purposes.
- Cloudflare, Inc. — website hosting and request processing
- Bubble Group, Inc. — application platform and data storage
- Anthropic PBC — generating suggested replies
Data is processed and stored on servers located in the United States.
Comment and message content sent to our AI provider for the purpose of drafting a suggested reply is not used to train their models.
How long we keep data
We retain comment and message data for 12 months so that clients can see their history, after which it is deleted automatically. When a client stops using the service or disconnects their account, we delete their data within 30 days.
Security
Data is transmitted over encrypted connections and stored in access-controlled systems. Access tokens are stored encrypted and are never exposed to other clients or to the public.
Your rights
Under the Hong Kong Personal Data (Privacy) Ordinance and comparable laws elsewhere, you may request access to, correction of, or deletion of your personal data. Email privacy@dreambiggg.app, or follow the steps on our data deletion page.
Clients can also revoke Dreambiggg's access at any time from Instagram: Settings → Website permissions → Apps and websites.
This website
This site collects only what you send us by email. We use no analytics or tracking cookies.
Changes to this policy
If this policy changes we will update this page and revise the date above.
Contact
Dreambiggg Co Limited
Suite A, 20/F Wah Hen Commercial Centre, 383 Hennessy Road, Wan Chai, Hong Kong
privacy@dreambiggg.app · +852 9497 6037